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Romantic Gowns By Bridal Online Store Policy

Thank you for shopping with Romantic Gowns By Bridal Online Store.

Please take a moment to read all the terms carefully - it will save you time!

SATISFACTION GUARANTEE

• We understand that Wedding Planning can be stressful and that is why we offer a three day satisfaction guarantee on all items (counting the day received - weekends, special deliveries or quick weddings are subject to same day return only)
  * Please see return procedure below.
• A 10% restocking fee will apply ($29 minimum fee per item). You are risking very little to save a lot.
  **NOTICE - any item priced under $29 is non-refundable.**
• We encourage you to not wear or alter our merchandise until you are sure you are 100% satisfied with the transaction. No refund will be issued for altered, modified or used items.
• If the gown has been altered in any way, either by you or by International Bridal, LLC at your request, this is considered a CUSTOM ORDER and CANNOT BE REFUNDED OR EXCHANGED.
• All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped.
• For International shipments, the buyer is responsible for all customs and duty charges.
• NO Refund or Exchange will be given on Mother Gowns, select Quinceanera Gowns or select Evening Gowns. Please see the item's description for details.
• Select Wedding Gowns and Bridesmaids will be charged a 50% restocking fee if returned and a 25% restocking fee for exchanges. This DOES NOT apply to the Romantic Gowns Collection. Please see the item's description for details.
• All Flowergirl Dresses and Boy's Tuxedos are subject to a $29 restocking fee if returned.
• NO refund will be issued for special order items that are irregular size or not part of our standard line.
• NO refund or exchange will be given for any lingerie items.
• NO refund or exchange will be given for any bra items.
• NO refund or exchange will be given for any shoe items.
• Any orders that received a promotional gift certificate that are returned for a refund the gift certificate will be null and void.
• Any orders that received a promotional gift certificate that are returned for a refund after the gift certificate has been redeemed, the amount of the gift certificate will be deducted from the amount of the refund.

PAYMENT

• We accept credit cards through PayPal (PayPal account not required), Checks, MoneyGram International, Western Union, and Money Orders.
• You must use either Postal Money Order, Credit Card, Google Checkout or PayPal in order to receive items within 10-14 days for stocked items. Some special orders and non-stock items can take up to 10-12 weeks delivery. Please contact us for estimated delivery times.
• Bank checks and drafts, cashiers checks and non-Postal Money Orders will take 21 business days to process – rush processing is not available on these payments.
• Personal Checks will be held for 8-10 weeks for processing. Rush orders are not available if paying by personal check.
• We will inform you when we receive your payment.
• Ohio residents are subject to sales tax.
• To mail in a Payment, please use the Mail-In Order form (click to download).

SHIPPING

• Orders being shipped to the 48 contiguous States will be shipped via UPS, unless shipping to a P.O. Box, then it will be shipped through U.S. Postal Service.
• Overnight/Next Day shipping (U.S. only) is available for an additional $55. Please allow up to 72 to process your order before it is shipped.
• All Hawaii, Alaska and P.O. Box orders will be shipped through the U.S. Postal Service.
• We ship worldwide. Please see our FAQ for examples of shipping charges.
• All International orders are shipped through the U.S. Postal Service. All International orders will be shipped Priority Postal.
• The Buyer is responsible for all Customs and Duties fees on International orders. Note that we do do not have any control over Customs fees and Duties, you must contact your local Customs Office for charges.

EXCHANGE PROCEDURE

• Our Exchange Department is open Monday-Friday 9 a.m.- 5 p.m. EST, Saturday 9 a.m. - 1 p.m. EST and
  Sunday 6 a.m. - 1 p.m. EST.
• You must contact our Exchange Department to obtain an Exchange Authorization Code.
• Exchanges can be made within a reasonable time frame after receiving the dress.
• No exchange will be given after the wedding date that is given at the time of ordering, or after 6 months from the order date if no wedding date is given at the time of ordering.
• NO exchange will be given for any custom orders, lingerie items or shoes.
• NO Refund or Exchange will be given on Mother Gowns, select Quinceanera Gowns or select Evening Gowns. Please see the item's description for details.
• Select Wedding Gowns and Bridesmaids will be charged a 25% restocking fee for exchanges. This DOES NOT apply to the Romantic Gowns Collection. Please see the item's description for details.
• An Exchange Authorization Code must be obtained from us and it must be visible on the outside of the returned box.
• Customer is responsible for return shipping costs and also for the reshipment of the exchange.
• ALL EXCHANGES of Wedding Gowns and Bridesmaids must include ALL items sent with gown (purse, wrap and lace if applicable) or you will be charged for those items. You will be charged $39 if the purse, wrap and lace are not returned and $29 if the purse and wrap are not returned with the gown.
• Exchange items must be addressed to:

Int'l Bridal, LLC.
7630 McEwen Rd.
Dayton, OH 45459

• Please fill out the Return/Exchange Form (click to download) or send a letter stating the EXCHANGE AUTHORIZATION CODE, customer name, address, contact phone number, wedding date, name on the credit card, the reason for exchange and What you want to exchange for must be included in the box. Any Exchange without a letter in the box will NOT be accepted. NO EXCEPTIONS!
• NO Refund/Exchange will be given if it is dirty, has animal/human hair, makeup, altered or if it is in anything other than like-new condition. 
  

RETURN PROCEDURE

• Our Returns Department is open Monday-Friday 9 a.m.- 5 p.m. EST, Saturday 9 a.m. - 1 p.m. EST and
  Sunday 6 a.m. - 1 p.m. EST
• You must contact our Returns Department within THREE CALENDAR Days, including the day you receive your shipment,  to obtain a Return Authorization Code. You must also have your items back into a tracking system (USPS, FedEx, UPS, DHL, etc) within those same 3 calendar days.
• Returns are only accepted with a shipment tracking number provided to us that was sent/postmarked with the 3 calendar days of receiving the shipment. Our THREE CALENDAR DAYS POLICY IS STRICTLY ENFORCED ON REFUNDS.
• Special promotion free tiaras must be returned with Bridal Gown. Full price will be charged and withheld from your refund if not returned.
• A 10% restocking fee will apply ($29 minimum fee per item). You are risking very little to save a lot.
  **NOTICE - any item priced under $29 is non-refundable.**
• If you order more than one gown, as long as you keep one gown you will be given a full refund on one gown, and be charged a 10% (minimum $29) restocking fee on the other gowns that are returned. For example, if you order three gowns and return 2 gowns, you will get a full refund on one gown and be charged a restocking fee on the other.
• NO refund will be given for any custom orders, lingerie items, shoes or bras.
• Select Wedding Gowns and Bridesmaids will be charged a 50% restocking fee if returned. This DOES NOT apply to the Romantic Gowns Collection. Please see the item's description for details.
• NO Refund or Exchange will be given on Mother Gowns, select Quinceanera Gowns or select Evening Gowns. Please see the item's description for details.
• All Flowergirl Dresses and Boy's Tuxedos are subject to a $29 restocking fee if returned.
• A Return Authorization Code must be obtained from us and it must be visible on the outside of the returned box.
• ALL RETURNS of Wedding Gowns and Bridesmaids must include ALL items sent with gown (purse, wrap and lace if applicable) or you will be charged for those items. You will be charged $39 if the purse, wrap and lace are not returned and $29 if the purse and wrap are not returned with the gown. 
• Returned items must be addressed to:

International Bridal, LLC.
7630 McEwen Rd.
Dayton, OH 45459

• Please fill out the Return/Exchange Form (click to download) or send a letter stating the RETURN AUTHORIZATION CODE, customer name, address, contact phone number, wedding date, name on the credit card and the reason for return must be included in the box along with an e-mail to returns@romanticgowns.com. Any Return or Exchange without a letter in the box will NOT be accepted. NO EXCEPTIONS!
• NO Refund/Exchange will be given if it is dirty, has animal/human hair, makeup, altered or if it is in anything other than like-new condition. 
• Please allow 10-14 business days for us to process your return/refund.
• Any orders that received a promotional gift certificate that are returned for a refund the gift certificate will be null and void.
• Any orders that received a promotional gift certificate that are returned for a refund after the gift certificate has been redeemed, the amount of the gift certificate will be deducted from the amount of the refund.

LAYAWAY ORDERS

• To start a layaway for the Romantic Gowns Collection you must pay a non-refundable $75 deposit. The layaway must be paid off within 60 days. You can pay your layaway online through our payments button, by phone, or by mail. If paying by mail please download the Mail-In Order Form and send payments to the address below with information in the letter indicating how you are paying (Weekly, Monthly, Bi-Weekly)

Bridal Online Payment Center P O Box 750472 Dayton, Ohio 45475-0472 U.S.A.

• Out-of stock dresses are ordered from our factory when the first payment is received. Out-of-stock items can take 8-10 weeks to get in from the time the deposit is made. If you do not pay the balance within 60 days or contact us before the 60 days are up, you will lose your dress and it will need to be reordered.
  If you are ordering a custom dress through the layaway plan, the dress will not be ordered until the full balance is paid off.
• Each payment must reference the name on the initial payment.
• Cancellations of layaways must email returns@romanticgowns.com to cancel their order and they will be refunded what they have paid minus the $75 deposit.
• Select Gowns require 50% down in order for us to order the gown. You do not have to pay the 50% to start the layaway, just note that the gown will not be ordered until 50% of the cost is paid and the layaway cannot be cancelled once the gown is ordered. This DOES NOT apply to the Romantic Gowns Collection.
• If you have any questions of what your order total would be or the balance of your order is, please call us at 1-866-694-6967 or 937-291-1610.

ORDER CANCELLATION

• All cancellations must be requested by an email to returns@romanticgowns.com and the return email address MUST match the email address on the original order. No cancellations will be refunded without an email request.
• Cancelled orders will be charged a $75 Cancellation Fee.
• Select Gowns cannot be cancelled once they are ordered. Please see item descriptions for details. This DOES NOT apply to the Romantic Gowns Collection.

Romantic Gowns By Bridal Online Store carries over 3000 Items in stock. All stock items will be shipped FedEx Ground within five working days. Non-stock items only are subject to a possible 8-10 weeks delivery. Faster delivery is available for special order Bridal Gowns (Wedding Dresses) with $79 USD expediting fees. Remember we stock the most common styles, sizes and colors.
Again, thank you for shopping with us and we hope that you recommend us to others. Custom Order Gowns can take up to 14-16 weeks to deliver and are non-refundable and non-exchangeable.

Please don’t hesitate to call (937) 291-1610 for any questions regarding exchanges, refunds or new orders. The construction of all our gowns is easy for alterations; there is a minimum 4” seam allowance in all of our gowns. We have many styles in stock, so if you are looking for a style in particular call or e-mail a picture and we will try our best to help you find the perfect dress for you. We have several sizes in stock, but we can order your size and color if it is not in our warehouse.